Wholebeing Institute Terms and Conditions

Wholebeing Institute is committed to living into our highest and best, and that includes ensuring a positive work environment that we create together. That means showing dignity and respect, with equal employment opportunities for all without discrimination or harassment. Not only is discrimination and harassment illegal, it’s also the opposite of what we are striving to create.

Our work relationships are free of explicit bias, with an eye instead to strengths-spotting. That is the standard and the expectation of people who work, study, and connect on our platform. We make every reasonable effort to ensure that all concerned are familiar with these policies and standards. Any complaint in violation of these policies is investigated and resolved appropriately. Report discrimination concerns to any WBI faculty or management personnel. No one is punished for reporting discrimination, participating in a discrimination investigation or lawsuit, or opposing discrimination.

We make every reasonable accommodations to those who need them for medical or religious reasons. Not only is that required by law, it is the right thing to do so that everyone can contribute fully.

WBI is an educational organization; as with college or university courses, our courses have start and end dates, and after a course is complete, access to it is closed. However, we recognize that online courses and programs offer students unique learning opportunities and we want our students to take full advantage of them. The online course content (such as videos or conference call recordings) are available for viewing during the course time frame, plus an additional 5 weeks after the course is complete, giving students extra time to digest the material. The online content is not available indefinitely.

Full payment is due at time of registration and can be made with Visa, MasterCard, American Express, Discover, and PayPal. If payment plans are available for individual programs, those plans will be stated on the respective website pages.

Personal checks and money orders (in US dollars) are acceptable, however, full payment must be received prior to processing your registration. There is a $20 charge for checks returned for insufficient funds. To pay by check, please mail payment along with contact and course information to Wholebeing Institute, PO Box 272, Hardwick, MA 01037. For information about wire transfers, please contact us at [email protected]. Our established business physical location is 572 Jackson Road, Hardwick, MA 01037. 

Wholebeing Institute is committed to the educational courses offered and the satisfaction of every student.

For all self-directed, online courses, we offer a full refund to students who wish to cancel within the first seven (7) business days after purchasing the course.

For all instructor-led, live online courses, we offer a full refund to students who wish to cancel within 48 hours prior to the start of the course. No refunds are given after the program begins. We do offer to credit the amount paid to use toward another session of the same course or a different course offered by WBI.

For all programs with a long-term and/or on-site residency component, the refund policy is as follows:

✦ Fees for accommodations (housing and meals) paid directly to the hosting organization are refunded based on that organization’s policy, not the policy of Wholebeing Institute.

✦ No refunds will be given for transportation costs incurred.

✦ Tuition will be refunded (less a $50 processing fee) for cancellations on the following schedule:

✓ 60 days or more prior to the first day of class: 100%
✓ 30–59 days prior to the first day of class: 50%
✓ Less than 30 days prior to first day of class: 0%

For all trainings that offer licensing, the training programs are eligible for refunds based on the examples above. Only those who have completed such trainings are eligible for a license. 

✲ Please note: The Licensee shall pay to Wholebeing Institute a non-refundable licensing fee of $500.00 (the “License Fee”), which shall be paid in full by the Licensee upon the execution of the Agreement. The Licensee acknowledges and agrees that the Licensee shall not be refunded all or any portion of the License Fee upon the termination of the Agreement for any reason whatsoever.

Wholebeing Institute reserves the right to cancel any program at any time. In the event that we do, a full refund will be given.

Any refunds from cancellations will be paid within 30 days of cancellation.

Questions? Please contact us here, or call 1-541-BE-WELL1 (541-239-3551).

For single item purchases, we will gladly refund your cost, including shipping charges, if you are not completely satisfied with the product. All refund requests must be made within 30 days of the original purchase. Please keep the item as our gift. 

Refunds will not be available for bulk purchases (10 or more of the same item) unless the items are found to be defective. Please contact us for instructions to return a sample. 

For all refund requests, please contact us at [email protected].

We hope your experience with WBI, in any capacity, is a good one. If you feel unfairly treated, you have the option of a formal procedure for dispute resolution.  We may modify this procedure, and nothing here constitutes a contract.

All grievances must be in writing and submitted to WBI via email to [email protected] with the subject line grievance. 

In that email, state clearly and concisely all the known facts related to your grievance, including “who, what, where, when and the why.” Clearly explain why you disagree with act or omission that forms the basis for the grievance. Also explain what remedy you are requesting. Sign and date the email. 

Grievances must be submitted within 30 calendar days following the date you first knew or should have known of the grievance. If you do not submit the grievance within the 30-day period, you waive your right to assert it.

WBI will respond in writing within ten (10) days following receipt of your grievance via email.  

Within ten (10) days following your receipt of the written answer, you may appeal the disposition of your grievance by your supervisor to the founder, Megan McDonough, at [email protected], who will then undertake an investigation of your grievance and the underlying facts. Within 15 business days following receipt of your grievance, she will meet with you virtually to discuss your grievance. Megan will then provide a written response to your grievance within 15 business days following the date of your meeting.

Last updated – December 2021